{"id":5302,"date":"2022-01-11T13:20:40","date_gmt":"2022-01-11T12:20:40","guid":{"rendered":"https:\/\/iconsbag.it\/terms-and-conditions\/"},"modified":"2026-06-19T08:30:46","modified_gmt":"2026-06-19T07:30:46","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/iconsbag.it\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t
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1. INTRODUCTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.1 I presenti Termini e Condizioni (di seguito denominati “Termini” o “Termini e Condizioni”) sono stabiliti dalla Ditta individuale Creazioni C V di SARA FRUTTERO, P. IVA 01346520081, costituita secondo le leggi Italiane, con sede legale in 18038 Sanremo (IM), STRADA MACCAGNAN III TRATTO n. 78, Italia (di seguito denominata “la Ditta”), titolare della piattaforma IconsBag disponibile alla pagina web www.iconsbag.it di seguito denominata “Sito”).

1.2 Please read these Terms and Conditions carefully. They govern the legally binding agreement between you and the Firm and apply to the order, sale, delivery of products, and use of the Website. If you use the Website and\/or register and\/or use the Services, as defined in these Terms, you confirm that you understand and agree to the terms of the Agreement. You may not use our Services, as defined in these Terms, if you do not agree to these Terms and Conditions. If you agree to these Terms and Conditions on behalf of an organization you represent, you confirm that you have the authority to do so. If you are under the age of eighteen (18) or are not legally authorized to enter into a binding agreement, you may agree to these Terms only with the involvement and supervision of your parent or legal guardian. If you use the Services, as defined in these Terms, on behalf of your employer, you represent and warrant that you are authorized to accept these Terms and Conditions on behalf of your employer and that your employer agrees to hold you and the Firm harmless for violations of these Terms. In these Terms the word “Client” refers to you, unless you are acting on behalf of an organization, in which case the term “Client” refers to that organization on whose behalf you are acting.

1.3 The Firm and the Client are referred to herein as the “Party” and jointly as the “Parties.”<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. SERVICES AND INCORPORATION <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.1 The Firm through the Website offers products such as fashion accessories, handbags, wallets, belts, clothes, jackets, scarves, all made of leather and\/or other sustainable materials, (hereinafter referred to as “the Products”). The Site may also present other content followed by text, advice, and photos (hereinafter referred to as “Content”). Products are offered for sale on the Website and Content is made available to Customers through the Website (hereafter referred to as “the Services”). The Content is protected by copyright and other intellectual property laws, belongs to the Firm, and you are not permitted to use it without the prior written permission of the Firm. <\/p>

2.2 The Firm may periodically need to make changes to the Services, prices, and policies. You are responsible for ensuring that your use of the Website and Services is compatible with the description and policies of the Website and Services in effect at that time. The Firm may, in its reasonable discretion, suspend or discontinue any or all of the Services relating to any or all of its Products or change policies by posting a notice within the Website or by sending Customer who has already placed an order a notice through an appropriate means of electronic communication associated with the user account or otherwise known to the Firm. Otherwise, it is the Client’s responsibility to keep informed of any changes to the Services or policies. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3. REGISTRATION AND USE OF THE WEBSITE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3.1 You can purchase Products and\/or use the Website either as a registered user or as an unregistered user, i.e., as a guest. To register with an account, it is necessary to provide some personal information such as: first name, last name, company name (if required), country, shipping address (street name, house number), zip code, city and province, phone number, e-mail address, age, payment options such as: bank transfer, payment on delivery, or payment through PayPal. You can also sign up using a pre-existing account on other platforms such as Google, Facebook, Instagram, etc. (the Single-Sign-On Platforms, “SSO Platforms”), which can be used each time you sign in to your account (hereafter referred to as “User Account”). The User Account allows you to use our Services and post comments on the Website. Tutti i Clienti che hanno registrato lo User Account saranno indicati come “Utenti Registrati”. Once the User Account is created, it will be saved for one year and can be deleted upon request by sending an email to supporto@iconsbag.it<\/a> with the subject line “Delete my data.” In order to use our Services as a non-registered user (hereafter “Guest”) you will need to provide the same mandatory information required of Registered Users, excluding age information, at the time of each order. <\/p>

3.2 You agree that once you enter the correct username and password relating to your User Account, regardless of whether the use of the username and password is unauthorized or fraudulent, you will be responsible for payment of any order placed from your User Account, unless the order is cancelled by you in accordance with these Terms and Conditions. <\/p>

By using the Website you warrant that you are at least 18 (eighteen) years of age and have full legal capacity. If you are under 18 (eighteen) years of age or if you are not legally authorized to enter into a binding agreement, you may use our Services only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives consent, then that person agrees to be bound by these Terms and Conditions and to be responsible for you and all of your obligations under these Terms and Conditions. <\/p>

3.3 You agree not to use in any way devices, software or other tools to interfere or attempt to interfere with the proper functioning of the Website. Further, you agree not to use in any way robots, spiders, other automatic devices, or manual processes to monitor, copy, distribute, or modify the Web Site or the information contained therein, without the prior written consent of an authorized representative of the Firm (such consent is considered given for standard search engine technology used by Internet search websites to direct users to this Web Site). <\/p>

3.4 You may not use the Website to distribute material that is defamatory, offensive, contains or is equivalent to hate speech, or is otherwise illegal. You may not in any way display, publish, copy, print, send or otherwise use the Website, Content and\/or information contained therein without the prior written consent of an authorized representative of the Firm. <\/p>

3.5 You may be offered to subscribe to our newsletter when you create your User Account while using our Services. Subscribing to our newsletter is not mandatory and does not affect your use of the Services. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4. ORDERS, PAYMENTS AND DELIVERY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4.1 The Services can be used by either Registered Users or Guests (in which case the User Account is not mandatory). Whether or not the Website accepts an order depends on the availability of the Products, the accuracy of the Product information (including, but not limited to, price), and receipt of payment or payment authorization from the Firm for the Products. Adding Products to a wish list or shopping cart without completing the purchase cycle does not constitute an order for those Products and, therefore, they may be removed from the cart if stock is no longer available or their price may change without notice. You cannot hold the Firm responsible if such Products are unavailable or unavailable at a certain price if you complete or attempt to complete the purchase cycle at a later stage. You acknowledge that the stock of all Products available is limited and that prices may change occasionally without any specific notice to you. In the case of Products on sale by the Firm, the Firm will make every reasonable effort to monitor stock levels and ensure that when they are no longer available, the relevant offers are discontinued on the Website. However, the Company cannot guarantee stock availability. When Products are no longer available after you place an order, you will be notified by the Firm and you can choose a similar or different product that is the same price, or you can get the identical product when it becomes available again. Otherwise, you will be entitled to a refund of any amount already paid for such Products. <\/p>\n

4.2 The Firm will communicate acceptance of your order by delivering the Products to you and only then will an agreement between you and the Firm (the “Sale”) come into effect. This is regardless of any communication from the Firm indicating that your order or payment has been confirmed. The Company will indicate rejection of the order by canceling it and, as soon as possible, refunding you for any amount already paid.  <\/p>\n

Payments will be arranged through third-party service providers, including but not limited to banks, delivery services, and other service providers related to the preferred payment method. Payment details must be provided by the time the purchase is completed.   Payment methods may include, but are not limited to, credit card, debit card, PayPal, payment on delivery, bank transfer. You acknowledge that transactions conducted through such third-party service providers are beyond the reasonable control of the Firm and that such transactions are governed by and conducted in accordance with the terms and conditions of such third-party service providers. Therefore, the Firm is not responsible for any loss or damage of any kind suffered as a result of acts or omissions by such third-party service providers.  <\/p>\n

4.3 You represent and warrant that you are fully authorized and entitled to use any credit or debit card or other payment method used to purchase the Products. Verification of information may be required before acceptance or completion of any transaction.  <\/p>\n

4.4. Delivery – If it accepts your order, the Company will deliver the Products to you as soon as reasonably possible (“Delivery Period”). We will notify you if we are unable to deliver the Products during the Delivery Period.  <\/p>\n

4.5 The Delivery Period time for Italy is expected to be two days, or 48 hours from the placing of the order.<\/p>\n

For other countries, shipping time may vary depending on the shipping company and the country in question, but should be about 15 business days. <\/p>\n

4.6 Delivery charges to Italy is FREE ONLY when using shipping companies such as Bartolini and SDA. In the event that you use other third-party delivery providers within Italy, you acknowledge that you will be charged delivery fees. In addition, you will be charged for delivery outside of Italy within the price range specifically stated on the Website.  <\/p>\n

4.7 The Company’s obligation to deliver the Products to the Customer is fulfilled when the Company delivers the Products to the physical address specified by the Customer for delivery of the order. The Company is not responsible for any loss or unauthorized use of a Product after delivering the Products to the physical address provided by the Customer. For the purpose of delivery, we use third-party services. The Firm will make every reasonable effort to accurately report the description, availability, purchase price, and delivery charges of the Products on the Website. However, in the event of errors of any nature on the Website (that are not due to gross negligence on the part of the Firm), the Firm shall not be liable for any loss, claim, or expense related to a transaction based on an error, except – in the case of an incorrect purchase price – a refund of any amount already paid, or as otherwise set forth in our return policy. <\/p>\n

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5. WARRANTY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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5.1 The warranty period for the Products purchased is two years and begins on the day you received the Products (hereinafter “Warranty Period”). Ours is a guarantee against defects in materials (leather and components such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, like all natural materials, will occasionally have unique features such as small scars, creases and variations in color, and these are not considered defects. Because of the nature of leather and the sustainable materials we may use, our warranty does not cover natural wear and tear from daily use. Worn edges or corners, natural fading, and softening of materials are an expected occurrence. We guarantee that the bases of our products will keep your belongings safe and serve you for a long time. <\/p>

5.2. Care for your favorite leather products regularly to ensure soft, supple skin. Skin can be cleansed and cared for with a regimen of skin care products designed to clean, condition, and protect. Please see our skin care tips on our Website (link to the Skin Care page)<\/a> for more information. Products that are not treated with care in accordance with or contrary to our recommendations may not be considered when it comes to warranty rights. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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6. REFLECTION PERIOD, RETURN AND REFUND POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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6.1 ”Reflection period” – Orders can be canceled by completing the return form indicating the Products you are returning, which must be sent to the email address resi@iconsbag.it<\/a> or by using the form on this page, for any reason during the 14 calendar days from when you received the Products (hereinafter the “Reflection period”). The cooling-off period expires 14 days after the day you received the Products. Products must be returned within 14 days of the return notice. <\/p>

6.2 Returned Products must meet the following conditions: they must be unused, unworn, and must be in the same condition as the Customer received them with all labels and tags attached. In addition, the Products must be returned complete with all parts and accessories, must be in their original packaging with the ICONS address clearly displayed on the package, must have a receipt or proof of purchase, and must be sent in a single shipment. Products belonging to the same order must be returned together. Please note that return requests that are received after the expiration of the valid period or if the Products do not meet the conditions specified above will not be accepted. <\/p>

6.3 After receiving and checking the Customer’s return request, the Customer will receive an e-mail informing the Customer whether or not we accept the return request. If the products meet all the conditions mentioned in 6.2, we will accept the Customer’s request, send a confirmation e-mail, and initiate a refund using the original payment method, minus shipping costs. Refunds will be issued within 14 days of receipt of cancellations, but may delay if we have not received the Products or if we have received the Product after this 14-day period. <\/p>

If the Customer paid in cash, he will receive an e-mail from resi@iconsbag.it<\/a> indicating the return case number and we will ask the Customer to provide the bank account reference number. The refund will be made only to the bank account indicated by the Customer. Shipping of the return is the responsibility of the Customer, who may send it by a courier of their choice. We recommend using traceable shipping in order to avoid potential shipping problems. The Company will not be responsible for any loss or damage of the Customer’s returns. <\/p>

6.4 If you believe that at the time of delivery the Products do not conform to what is stipulated in the Contract, are defective, or break, you must contact us immediately at resi@iconsbag.it,<\/a> providing details of the product and the damage suffered. We will carefully review the returned Products and notify you of our findings by email within a reasonable period. If we confirm the defectiveness of the Goods and the Goods are within the Warranty Period, in case you are a consumer you will have the right to restoration, without charge, of the conformity of the Goods by repair or replacement, or, if this is not possible, to a reduction in the purchase price or termination of the contract. Therefore, the Company is liable for conformity defects if they occur within the Warranty Period. You will still have the burden of reporting the lack of conformity within two months of its discovery. <\/p>

6.5 The return of a Product will be processed by sending an e-mail to our customer service department at resi@iconsbag.it<\/a> with Customer’s full name, order number, reason for return, photographic evidence. The Product must be returned under the conditions set forth in Section 6.2, i.e.: it must be complete with all parts and accessories, it must be in the original packaging with the ICONS address clearly displayed on the package, it must have the receipt or proof of purchase, and it must be sent in a single shipment. Once the Products arrive at our warehouse for quality control, we will let you know whether we accept the return or not. If the returned Products meet the criteria described in Section 5 and this section, the Customer will receive the e-mail confirming acceptance of its return. The Customer will also receive notice regarding the exchange of the Products for identical or different ones at the same price. The Customer will then have two (2) calendar days from receipt of our notice to inform us whether he\/she accepts the proposed exchange. Otherwise, the Customer will receive a full refund. <\/p>

6.6 In the event that the Customer does not accept the proposed exchange of the Products or where the same (or similar) Products are no longer available upon receipt of the request, the Customer will receive a full refund of the amount paid. Reimbursement will be arranged according to the terms described in 6.3 above. Please note that the period for full refund of the amount paid depends on the third party service provider and is beyond the control of the Firm. <\/p>

6.7 Periodically, we may offer some Products at discounted prices or propose any other temporary offer. These will be subject to certain conditions (as stated in these Terms and on the Website), which define the scope of this offer. If Customer purchases a Product under this offer, Customer will pay the discounted price for such Products (hereinafter “Offer Price”). However, if the Customer purchases a Product in a manner that is not within the scope of an offer, the Customer will pay the current sale price (and not of the offer) on the Website for each Product that is not within the scope of the temporary offer. Daily offer quantities are limited and as such, after a daily offer is exhausted, those particular Products may be available on the Website at their normal sale prices (but no longer at the Offer Price). <\/p>

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